Understanding Cultural Diversity in Healthcare Understanding Cultural Diversity in Healthcare Understanding Cultural Diversity in Healthcare Understanding Cultural Diversity in Healthcare Understanding Cultural Diversity in Healthcare

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Most people want to get along… but, conflicts and misunderstandings often result because the rules of correct behavior vary from culture to culture. With this assumption at her core, Galanti has created interactive workshops and training programs built upon the knowledge and experience of the audience. Her presentations are exciting, humorous and dynamic, emphasizing actual case studies to bring greater awareness and understanding to the issues of cultural diversity in healthcare.

Workshop topics include:

  • Caring for Patients from Different Cultures

    IMG_4690This program looks at the kinds of cultural differences that can cause conflicts and misunderstandings between health care providers and patients. It focuses on four major cultural areas: African-Americans, Asian-Americans, Latinos, and Middle-Easterners, and suggests how to provide culturally appropriate care. Program can be tailored to the amount of time available, from 1-6 hours.

  • Working in a Culturally Diverse Workforce

    This program addresses the common problems that arise when staff (physicians, nurses, aides, etc.) of different ethnic backgrounds work together.

  • Introduction to American Hospitals for Foreign-born Physicians and Nurses

    Program is designed to introduce physicians and nurses from other countries to the “culture” of the American hospital system. It includes such concepts as gender equality, the team approach, and what constitutes “professional” behavior. It also addresses hot-button issues such as speaking in a native language in the workplace. Suggestions will be given on how to deal with prejudice on the part of patients.

  • Improving Patient Adherence

    A significant contributor to poor patient outcomes is a lack of adherence to medical recommendations, often referred to as lack of compliance.  This one-hour presentation looks at several common and culturally based reasons why patients may not follow through on a physician’s advice and suggests specific strategies to deal with them.

  • Cultural Issues in End-of-Life Care

    An overview of several cultural and religious issues surrounding death and dying. The program addresses the difficult question of what to do when the patient’s family does not want the patient to be given a fatal diagnosis. It includes suggestions regarding culturally sensitive ways to discuss end-of-life issues such as DNR and removing life support. Other topics include cultural influences on the expression of pain among various ethnic groups and issues regarding pain medication.

  • Strategies for Effective Communication

    Conflict and misunderstanding between both staff and patients and among staff often stems from miscommunication. This program examines issues relating to such topics as nonverbal behavior, idioms, speaking in one’s native language, and the use/misuse of interpreters. It also looks at cultural differences in time orientation, which can influence such things as medication adherence and punctuality to office visits. It can include an in-depth presentation on the 4 Cs of Culture.

  • Religion and Health Care

    Program focuses on the beliefs and practices of various religious groups which can affect health care and create conflicts and misunderstandings. Groups covered include Buddhists, Catholics, Hindus, Jehovah’s Witnesses, Jews, Mormons, Muslims, and Sikhs.

Program Formats

Keynote or Conference Speaker
Grand Rounds
1-2 Hour Training
Half-day Workshops (3-4 hours)
Full-day Workshops (5-6 hours)


Medical Interpreters

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